Our after-sales service helps to guarantee that our customers receive the maximum amount of value from their investment with us. We pledge to meet your maintenance demands 24/7 with a professional team of qualified specialists, ensuring the continuation of your production process and delivering maintenance for all sorts of products. We also provide installation services and spare parts coverage for our products.
Orascom Services provides maintenance for all our equipment inside and outside warranty in our workshops and on the clients site as well. We have three main workshops specialized in providing maintenance services to our clients. Additionally, we leverage our group's maintenance resources to offer meet our clients aftersales services needs all over Egypt.
Our workshops provide maintenance and support for the following brands:
Before Deal: Our Sales Team works hand in hand with clients assisting them with their product selection, communication with manufacturers, and quoting prices. Orascom Services prides itself in its sales team with highly qualified sales personnel and extensive experience in their industries. Our supply chain department also supports our clients in choosing the best shipping approach to minimize their cost and ensure fast and reliable delivery of products.
Delivering: Our logistics team handles customs processes, transportation, and storage in our warehouses. Depending on the agreement with our clients, we support them in all delivering aspects including setting up equipment, commissioning, and installing them.
After Delivering: After sales services such as consulting, maintenance and spare parts are part of what we do best to ensure a successful sustained partnership with our clients. We have dedicated maintenance teams with extensive experience in servicing our products who are available around the clock to meet our clients requests.
We are the sole agent and distributor of the spare parts of most of the products we offer. We have a wide array of spare parts and adequate stock to serve the market demand. Our after sales services team covers the entire country of Egypt, and offers consulting and installation services for spare parts. We understand the crucial role that spare parts play in the processes of production and construction; therefore, we pay close attention to the quality and efficiency of our spare parts service.
We provide spare parts for:
